Dear fleet customer:
While the Colonial Pipeline has begun running, we want to caution you to expect a slow rollout for operations to return to normal. In fact, within these initial hours of operations, not much has changed from yesterday. We are working hard to secure supply but are seeing steep price increases and long wait times at racks that have product.
The following Love’s locations are experiencing intermittent fuel interruptions. Please check loves.com/fuelupdates for more frequent fuel updates throughout the day between these emails.
Temporary Diesel Outages (time stamped 11:50 a.m. Eastern)
- Alabama
- Georgia
- South Carolina
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Colonial Pipeline Shutdown Update
Updated May 13, 2021 at 8 am CT
Due to the Colonial Pipeline shutdown, select Love’s locations are experiencing intermittent diesel and gasoline outages. Love’s and its teams are working diligently to minimize outages to only a few hours. If extended diesel outages occur, Love’s will note which locations are affected on this page.
Because the Federal Motor Carrier Safety Administration (FMCSA) issued a regional emergency declaration to waive the hours-of-service (HOS) requirements for drivers hauling fuel, Love’s continues to leverage its Gemini Motor Transport fleet to increase delivery opportunities from other regions.
This webpage will be updated at 8 a.m., 12 p.m. and 5 p.m. Central.
Locations with temporary fuel outages:
Temporary gas outages:
Alabama
Florida
Georgia
Mississippi
North Carolina
South Carolina
Tennessee
Virginia
Temporary diesel outages:
Alabama
Georgia
North Carolina
Locations at-risk of fuel outages:
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Colonial Shutdown: All Markets to Receive Products by Midday Thursday
Thursday, May 13, 2021 | 10:04:42 AM EDT
Colonial Pipeline said early Thursday it has made “substantial progress” in restarting the largest U.S. refined product pipeline system and that product delivery has begun in most markets, and the company now expects each of the
markets it serves will receive products by midday Thursday.
A system restart update map accompanying the online statement shows that segments that are expected to be operational by midday Thursday include a portion of Colonial’s main lines near Birmingham, Alabama, Line 4 between Greensboro, North Carolina and Dorsey in Central Maryland, as well as smaller spur line near Baltimore, Maryland and Selma, North Carolina.
The Alpharetta, Georgia-based company’s latest announcement came a day after Colonial said it initiated a restart of pipeline operations around 5:00 p.m. ET Wednesday, following a six-day outage that has roiled Southeastern gasoline markets and called attention to the vulnerability of the United States’ energy infrastructure.
U.S. refined product futures dived on the latest Colonial news. At 9:34 a.m. ET, NYMEX June RBOB gasoline futures tumbled 5.30cts/gal, to $2.1080/gal on CME Globex, and June ultra-low-sulfur diesel was down 5.40cts/gal, at $2.0155/gal.
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Fueling Strategy: Please keep tanks topped today/tonight – this will be the strategy until we see positive announcements concerning the Colonial Pipeline – If you’re heading towards the the Colonial service area PLEASE go in completely full of fuel – Be Safe
NYMEX Crude $ 66.08 UP $.8000
NYMEX ULSD $2.0695 UP $.0278
NYMEX Gas $2.1610 UP $.0211
NEWS
Colonial Pipeline restarted operations Wednesday at approximately 5 p.m. ET following days of halted operations, but the company warned that it would still take several days for the system to be fully operational. “Following this restart it will take several days for the product delivery supply chain to return to normal,” Colonial said in a statement. “Some markets served by Colonial Pipeline may experience, or continue to experience, intermittent service interruptions during the start-up period. Colonial will move as much gasoline, diesel, and jet fuel as is safely possible and will continue to do so until markets return to normal,” the company added.
The majority of the Colonial Pipeline, which operates the largest fuel transmission line from the Gulf Coast to the Northeast, has been offline since Friday. The company shut down its systems as a proactive measure after it fell victim to a ransomware attack by a criminal group known as DarkSide.
President Joe Biden said Wednesday afternoon to expect some “good news” from the company in the next 24 hours, saying the White House has been in “very close” contact with the company. Energy Secretary Jennifer Granholm previously said that the company would make a restart decision by the end of the day on Wednesday.
The pipeline is a critical part of U.S. petroleum infrastructure, transporting around 2.5 million barrels per day of gasoline, diesel fuel, heating oil and jet fuel. The pipeline stretches 5,500 miles and carries nearly half of the East Coast’s fuel supply. The system also provides jet fuel for airports, including in Atlanta and Baltimore.
Gas prices have moved higher in the wake of the pipeline’s shutdown, and the national average topped $3 per gallon on Wednesday for the first time since 2014. Some areas in the Southeast are also running short on fuel as consumers head to the pump, in many cases panic buying.
Have a Great Day,
Loren R Bailey, President
Fuel Manager Services Inc.
“Serving the trucking industry since 1992”
Office: 479-846-2761
Cell: 479-790-5581
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
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| Dear fleet customer:
Love’s has developed an internal task force to monitor the increasing effects of the Colonial Pipeline shutdown. This is an ever-changing situation that we are maneuvering in real time to keep our stores adequately supplied with fuel. Locations in the Southeast continue to be areas of concern for fuel outages because of increased tension on supply and rising fuel demand. Currently, Love’s cannot predict how long these outages will continue. This article from CNBC gives you some direction of what to expect from the outages in the coming days.
To alleviate these concerns, Love’s continues to leverage its substantial resources to keep your drivers moving. Love’s will update you via email as new information becomes available.
The following Love’s locations are experiencing intermittent fuel interruptions. Please check loves.com/fuelupdates for more frequent fuel updates throughout the day between direct fuel emails.
Temporary Diesel Outages
- Love’s 311 in Waco, Georgia.
- Love’s 326 in Orangeburg, South Carolina.
- Love’s 359 in Emerson, Georgia.
- Love’s 490 in Jasper, Tennessee.
- Love’s 735 in Calhoun, Georgia.
- Love’s 751 in Elgin, North Carolina.
- Love’s 765 in Commerce, Georgia.
- Love’s 781 in Madison, Georgia.
Georgia Excise Tax
Love’s is in close contact with the Georgia Governor’s office regarding the executive order, which was passed May 10, 2021. The order suspends the collection of motor fuel and diesel fuel taxes required by Code Section 48-9-3. Because the racks in Georgia are running out of fuel, Love’s is hauling fuel in from bordering states. Love’s is also in discussions with those bordering states to discuss how Georgia’s tax relief will be handled. Love’s will review options for how to address this executive order.
Love’s greatly values your partnership.
Thank you, |
Love’s Fleet Sales Team
Love’s Travel Stops & Country Stores |
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Go to www.FuelBook.com or go the Apple or Android store.
If you need any help call Loren at 479-790-5581
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All locations are open.
The below locations are currently experiencing a diesel outage. Please direct your drivers to the list of alternate locations that have fuel available.
| Current Outage |
Alternate Nearby Locations |
| Store # |
Brand |
City |
State |
Store# |
Brand |
City |
State |
| 72 |
Mr. Fuel |
Savannah |
GA |
71 |
Pilot |
Wentworth |
GA |
| 312 |
Pilot |
Tallapoosa |
GA |
417 |
Pilot |
Temple |
GA |
| 711 |
Flying J |
Blacksburg |
SC |
4559 |
Pilot |
Villa Rica |
GA |
| 713 |
Flying J |
Latta |
SC |
4584 |
Pilot |
Latta |
SC |
| 4557 |
Pilot |
Carnesville |
GA |
628 |
Flying J |
Carnesville |
GA |
| 623 |
Flying J |
Quincy |
FL |
425 |
Pilot |
Midway |
FL |
| 4567 |
Pilot |
Rock Hill |
SC |
714 |
Flying J |
Rock Hill |
SC |
| 62 |
Pilot |
Florence |
SC |
337 |
Pilot |
Florence |
SC |
| 64 |
Mr. Fuel |
Summerville |
SC |
1068 |
Flying J |
Summerville |
SC |
| 338 |
Pilot |
Cayce |
SC |
712 |
Flying J |
Columbia |
SC |
| 346 |
Pilot |
Lugoff |
SC |
4581 |
Pilot |
Bishopville |
SC |
| 398 |
Pilot |
Vienna |
GA |
416 |
Pilot |
Cordele |
GA |
| 549 |
Flying J Dealer |
Mount Airy |
NC |
750 |
Flying J |
Fort Chiswell |
VA |
| 682 |
Flying J |
Graham |
NC |
57 |
Pilot |
Mebane |
NC |
| 1058 |
Pilot Dealer |
Waldo |
FL |
87 |
Pilot |
Baldwin |
FL |
| 4576 |
Pilot |
St. George |
SC |
493 |
Flying J |
St. George |
SC |
| 4578 |
Pilot |
Winnsboro |
SC |
714 |
Flying J |
Rock Hill |
SC |
| 4580 |
Pilot |
Prosperity |
SC |
61 |
Pilot |
Clinton |
SC |
| 6955 |
Pilot |
Haw River |
NC |
682 |
Flying J |
Graham |
NC |
| 7976 |
Pilot |
Troutman |
NC |
57 |
Pilot |
Mebane |
NC |
| 7983 |
Pilot |
Salisbury |
NC |
56 |
Pilot |
Kannapolis |
NC |
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Latest as of 12:30 PM ET:
No Gas or Diesel:
- Flying J #623 Quincy, FL
- Pilot #4567 Rock Hill, SC
No Diesel:
- Mr. Fuel #72, Savannah, GA
- Pilot #312, Tallapoosa, GA
- Flying J #711, Blacksburg, SC
- Flying J #713, Latta, SC
- Pilot #4557, Carnesville, GA
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Updates as of 7:00 PM last night (FYI, while the Pilot in Carnesville, GA listed below is out of fuel, we made an operations decision to supply the FJ in Carnesville, GA at the same exit as it is a larger store):
We also published updates to the Pilot Flying J website and our Facebook and Twitter channels.
- Diesel deliveries expected this evening:
- Pilot #56, Kannapolis, NC
- Flying J #713, Latta, SC
- Pilot #4584, Latta, SC
- Pilot #7971, Conover, NC
- Pilot #7996, Monroe, NC
- Flying J #623, Quincy, FL
- No diesel until further notice:
- Pilot #4557, Carnesville, GA (FJ in Carnesville, GA has diesel)
Pipeline Updates as of 5/11/21 at 7pm:
- We are closely monitoring the situation and adjusting to rapidly changing conditions.
- All of our locations are currently open.
- Currently, diesel is available at most of our locations with select stores experiencing outages as we work to bring in more supply.
- We are doing everything we can to ensure that fuel is available and that there are limited supply interruptions.
- For store-specific updates, we will notify customers and post to our Pilot Flying J website and social channels.
For locations where there is a shortage of fuel:
- We greatly apologize for the inconvenience.
- We are working hard to minimize supply interruptions due to the Colonial Pipeline cyber-attack and the resulting spike in demand.
- We are pulling resources from other areas and doing everything we can to get more diesel delivered as quickly as possible.
- We greatly appreciate your patience as we work to keep up with the quickly evolving market.
Are we limiting the number of gallons a Guest can buy:
- We have NOT imposed limits.
- Guests may continue their regular fueling patterns; however, we ask that they do not stock-up unnecessarily as this will cause additional strain on inventory.
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