To Our Valued Customers,

Per the below Pilot communication that was sent out today, I want to provide some color around these network changes for my national accounts.

Pilot has made the decision to spend One Billion dollars over the next three years upgrading our existing stores.  We have set aside a Capex budget of $333MM per year over the next three years to upgrade nearly 400 of our 800 travel centers.  Basically half of our network we plan to enhance with significant upgrades like new showers, new hot service offerings, new pizza counters, new fresh food counters, new bathrooms, new driver lounges, new coolers, new pumps, new signage and new canopies.  This does not include the new Capex expense we also plan to spend to add 40 new stores to our network in 2022.

While planning these upgrades to our existing stores, we identified 15 locations that where not up to the Pilot standards of what we wanted in a premier travel center.  These locations were smaller locations with less square footage, fuel lanes, parking and amenities than our traditional Pilot and Flying J travel centers.  Pilot has made the decision to move these 15 locations from our canopy network of Pilot and Flying J locations to our One9 Network which was built to service our smaller fleet customers on a retail price only basis.  These 15 locations are identified in the PFJ Network Update attached along with the planned effective conversion date of 3/1/2022 or 4/1/2022.

We also had one location, Store #556 in Choctaw, OK, that was a dealer location, that decided not to renew their agreement with Pilot.  This location will be taken out of our Pilot network completely on 2/28/2022.

Per the PFJ Network Update attached, we have also identified Alternate Pilot locations, that are newer or recently upgraded to better serve your drivers, for these 15 locations we are converting to our One9 Network that  and the 1 dealer location that will be taken out of our network.

Pilot looks forward to serving you and your drivers at our more than 800, and growing, travel centers across North America.

If you have any questions on these network changes, please let me know.

Best,

Ethon